A Malaysian traveler recently shared a delightful surprise on Instagram: while withdrawing cash from a 7-Eleven ATM in Japan, the machine greeted them in Bahasa Melayu.
The ATM interface offered Malay as a language option, and upon completing the transaction, a voice message politely said, “Terima kasih kerana menggunakan perkhidmatan ini” (Thank you for using this service).
This experience was captured in a video posted by @fujiyamatour, highlighting the convenience and user-friendliness of 7-Eleven ATMs in Japan for Malaysian travellers.
Can Malaysians use their Maybank or CIMB cards at 7-Eleven ATMs in Japan?
Yes, absolutely. 7-Eleven ATMs in Japan are operated by Seven Bank, which supports a wide range of international cards, including those issued by Maybank and CIMB, provided they carry the Visa or Mastercard logo.
To use your card:
- Enable Overseas Withdrawal: Before your trip, activate the overseas withdrawal feature via Maybank2u / MAE or CIMB Clicks.
- Locate a Seven Bank ATM: These ATMs are widely available in 7-Eleven stores across Japan, as well as in airports and train stations.
- Insert Your Card: Once inserted, the ATM will prompt you to select a language.
- Select Bahasa Melayu: Malay is among the 12 supported languages, making the process more comfortable for Malaysian users.
- Proceed with Withdrawal: Follow the on-screen instructions to complete your transaction.
Key features of Seven Bank ATMs
- Availability: Over 28,000 ATMs nationwide, operating 24/7.
- Accepted Cards: Visa, Mastercard, Maestro, Cirrus, UnionPay, American Express, JCB, Discover, Diners Club.
- Language Support: 12 languages, including Bahasa Melayu.
- Withdrawal Limit: Up to ¥100,000 per transaction for cards issued overseas.
Source: Seven Bank
Fees and charges
- Seven Bank ATM Fee: ¥110 (~RM3.50) per transaction.
- Maybank Overseas Withdrawal Fee: RM12 per transaction.
- CIMB Overseas Withdrawal Fee: RM10 per transaction.
Pro Tip: Always choose to be charged in Japanese Yen (JPY) rather than Malaysian Ringgit (MYR) when prompted. Selecting MYR can result in additional conversion fees of up to 4%. Letting your bank handle the currency conversion typically offers a better exchange rate.
The viral video sparked a wave of reactions from Malaysians on Instagram and X who shared their own experiences:
“I went to Tokyo back in 2010 and could already withdraw money from 7-Eleven ATMs!”
“Make sure you select JPY, not RM! If you pick RM, they charge extra commission like 4% more.”
“Tried this recently! It worked perfectly. And yes, FamilyMart ATMs support it too!”
